Refund Policy
Last updated 20 September 2026
Thirty days, no questions. We would rather refund you than argue with you.
The letter kit
If you are not happy with it, email us within 30 days and we will refund you in full. You do not need a reason, you do not need to argue with anyone, and you can keep the letters.
Refunds go back to the card you paid with, usually within a few business days once we have processed them.
Done for you
Nothing is charged until you have spoken to us and agreed to it in writing. If we look at your case and decide we cannot help, you owe nothing.
If you have paid and we have not yet sent anything on your behalf, ask and we will refund you in full. If we have already done the work, tell us what went wrong — we would rather sort it out than have you dispute it with your bank.
What we cannot refund
We charge for preparing and sending the paperwork, not for the outcome. We cannot refund the money a dealership or administrator decides not to pay you, and we cannot guarantee that any particular refund will arrive or be any particular size — that depends on your contract, your state, and the company holding the money.
Our own fee is a different matter, and the policy above applies regardless of what the administrator does.
How to ask
Email support@refundauto.com from the address you used, and say what you would like refunded. That is the whole process.
If you are thinking about a chargeback, please write to us first. We will almost certainly just refund you, and it is faster than the bank.
Price changes
The price you were shown at checkout is the price that applies to your purchase, even if we change it later. The letter kit is currently $49 one time, and there are no recurring charges of any kind.