Can you cancel EFG Companies?

Yes. EFG Companies contracts are cancellable, and what you get back depends on timing: a full refund within the first 30 days (no claim filed), and a prorated refund for the unused portion after that. The unused premium is money you're owed — it doesn't belong to the dealer or administrator.

Contact information

Phone (Client Services)
800-527-1984
Mailing address
Enterprise Financial Group, Inc. (EFG)122 West Carpenter Frwy, Sixth FloorIrving, TX 75039

Step-by-step: how to cancel

Step 1 — Gather your documents. You'll want your contract/agreement, the vehicle VIN, your account or loan number, and proof of any triggering event (payoff letter, refinance confirmation, trade-in paperwork, or total-loss settlement).

Step 2 — Complete the cancellation request form. EFG Companies processes cancellations via a written request/form. Request it from customer service or by calling 800-527-1984. Include the required documentation or the request won't be processed.

Step 3 — Submit and keep a paper trail. Mail to: Enterprise Financial Group, Inc. (EFG), 122 West Carpenter Frwy, Sixth Floor, Irving, TX 75039. Send by a trackable method and keep a copy of everything.

Final step — Track the refund. Processing time varies. If financed, the refund may be applied to your lienholder.Follow up if it doesn't arrive on schedule.

How much will you get back?

Cancel within the first 30 days (no claim filed) and you're typically owed a full refund. After that, your refund is prorated by unused term, less a $50 processing fee, and EFG Companies deducts $50 processing fee (some contracts differ).

As a rule of thumb, the prorated math is: (months remaining ÷ total term) × price paid − fees. If financed, the refund may be applied to your lienholder.

Provider-specific tips

  • Print and sign the EFG cancellation request form and submit it to your seller with proper documentation (such as a copy of the registration page) — EFG won't process a cancellation without it.
  • Full refund within 30 days with no claim; after day 31, prorated less a $50 processing fee (some contracts use a different fee).

What reduces your refund

  • Claims already paid. If a covered repair was approved, that amount is typically subtracted from your refund.
  • Cancellation fee. EFG Companies charges $50 processing fee (some contracts differ).
  • Refund method.Pro-rata is consumer-friendly; confirm your contract isn't calculated by the "Rule of 78s," which front-loads cost.

Common questions

Where do I send my EFG cancellation?

Submit EFG's online cancellation request form, or call EFG Client Services at 800-527-1984. EFG may email you for supporting documentation.

What's the EFG cancellation fee?

Typically a $50 processing fee after the first 30 days, though some contracts specify a different amount.

Refund Auto is an independent service. We are not affiliated with, authorized by, endorsed by, or in any way officially connected to EFG Companies. EFG Companies and any related names and logos are the property of their respective owners, and are used here only to identify the company whose product you may want to cancel.

Sources: EFG VSC cancellation form