Not sure how much you're owed on your JM&A Group contract?
We find every refundable product on your deal and submit the cancellation for you — free.
Can you cancel JM&A Group?
Yes. JM&A Group contracts are cancellable, and what you get back depends on timing: a prorated refund for the unused portion, with a full refund possible during your contract's free-look window. The unused premium is money you're owed — it doesn't belong to the dealer or administrator.
Contact information
Phone (customer service): 1-800-553-7146
Mailing address:
JM&A Group
350 Jim Moran Blvd
Deerfield Beach, FL 33442
Step-by-step: how to cancel
Step 1 — Gather your documents. You'll want your contract/agreement, the vehicle VIN, your account or loan number, and proof of any triggering event (payoff letter, refinance confirmation, trade-in paperwork, or total-loss settlement).
Step 2 — Start with the selling dealer. JM&A Group contracts are normally cancelled through the dealership's finance department. Tell them you want to cancel and ask them to submit the request to the administrator. Get the request and date in writing.
Step 3 — Go direct if the dealer stalls. If the dealer drags their feet, contact JM&A Group directly at 1-800-553-7146. Dealers earn commission on these products and sometimes delay cancellations.
Final step — Track the refund. Processing time varies. If financed, refunds may be applied to your lender; for GAP after refinance, request cancellation as of your refinance date.Follow up if it doesn't arrive on schedule.
How much will you get back?
Check your contract's free-look window for full-refund eligibility (see your contract's free-look terms). After that, your refund is prorated by unused term.
As a rule of thumb, the prorated math is: (months remaining ÷ total term) × price paid − fees. If financed, refunds may be applied to your lender; for GAP after refinance, request cancellation as of your refinance date.
Estimate your exact figure first
Use the free refund calculator — no paperwork needed.
Provider-specific tips
- Contact your selling dealer's finance department to cancel JM&A products. Refundable products include vehicle service contracts, prepaid maintenance, tire & wheel, and GAP.
- If you refinanced, request that your GAP agreement be cancelled as of your refinance date — you may be owed a prorated refund. For GAP claims questions, JM&A's line is 1-800-722-4603.
What reduces your refund
- Claims already paid. If a covered repair was approved, that amount is typically subtracted from your refund.
- Refund method.Pro-rata is consumer-friendly; confirm your contract isn't calculated by the "Rule of 78s," which front-loads cost.
Common questions
How do I cancel a JM&A product?
Through your selling dealer's finance department. JM&A general customer service is 1-800-553-7146.
Which JM&A products are refundable?
Vehicle service contracts, prepaid maintenance, tire & wheel, and GAP — each prorated for the unused portion.
We'll handle the cancellation for you
We identify your JM&A Group contract, submit the paperwork, and follow up until the refund is issued.
Sources: JM&A Group contact