Can you cancel EG Assurance (Ethos Group)?

Yes. EG Assurance (Ethos Group) contracts are cancellable, and what you get back depends on timing: a prorated refund for the unused portion, with a full refund possible during your contract's free-look window. The unused premium is money you're owed — it doesn't belong to the dealer or administrator.

Contact information

Phone (customer service)
855-342-4970
Alternate
855-342-0321
Mailing address
Ethos Group, Inc.P.O. Box 140249Irving, TX 75014-0249

Step-by-step: how to cancel

Step 1 — Gather your documents. You'll want your contract/agreement, the vehicle VIN, your account or loan number, and proof of any triggering event (payoff letter, refinance confirmation, trade-in paperwork, or total-loss settlement).

Step 2 — Start with the selling dealer. EG Assurance (Ethos Group) contracts are normally cancelled through the dealership's finance department. Tell them you want to cancel and ask them to submit the request to the administrator. Get the request and date in writing.

Step 3 — Go direct if the dealer stalls. If the dealer drags their feet, contact EG Assurance (Ethos Group) directly at 855-342-4970. Dealers earn commission on these products and sometimes delay cancellations.

Final step — Track the refund. Processing time varies. While the loan is open the refund is normally applied to your loan balance; once the loan is paid in full, ask for the refund to be issued to you directly.Follow up if it doesn't arrive on schedule.

How much will you get back?

Check your contract's free-look window for full-refund eligibility (see the cancellation section of your contract). After that, your refund is prorated by the greater of time elapsed or miles driven, less any claims paid and any cancellation fee.

As a rule of thumb, the prorated math is: (months remaining ÷ total term) × price paid − fees. While the loan is open the refund is normally applied to your loan balance; once the loan is paid in full, ask for the refund to be issued to you directly.

Provider-specific tips

  • The Provider and Administrator named on an EG Assurance contract is Ethos Group, Inc., P.O. Box 140249, Irving, TX 75014-0249. In Louisiana, Maryland and North Carolina the provider and administrator is Ethos Administrative Services, Inc.
  • Page 1 of an EG Assurance Vehicle Coverage contract carries everything a cancellation needs: the contract number, the coverage plan, the term in months and miles, the contract purchase price and the lienholder. Send a copy with your request.
  • Terms run long — a Premier plan we have seen was 84 months / 90,000 miles on a $3,300 contract. The longer the term, the more of the price is still unearned, so check the term before accepting a refund figure.
  • Ethos does not publish a standalone cancellation form; a signed written request naming the contract number is an accepted channel.

What reduces your refund

  • Claims already paid. If a covered repair was approved, that amount is typically subtracted from your refund.
  • Refund method.Pro-rata is consumer-friendly; confirm your contract isn't calculated by the "Rule of 78s," which front-loads cost.

Common questions

Who administers EG Assurance contracts?

Ethos Group, Inc. of Irving, Texas — the contract names it as both Provider and Administrator. In Louisiana, Maryland and North Carolina the entity is Ethos Administrative Services, Inc.

How do I cancel an EG Assurance vehicle service contract?

Start with the finance office at the dealership that sold it, and send Ethos Group a signed written cancellation request quoting your contract number. Customer service is 855-342-4970.

How is my EG Assurance refund calculated?

Pro rata on the greater of the time elapsed or the miles driven against the contract's stated term, less any claims paid and any cancellation fee your contract or state allows.

Sources: EG Assurance, Ethos Group