Can you cancel Portfolio?

Yes. Portfolio contracts are cancellable, and what you get back depends on timing: a prorated refund for the unused portion, with a full refund possible during your contract's free-look window. The unused premium is money you're owed — it doesn't belong to the dealer or administrator.

Contact information

Phone (contract cancellations)
(833) 823-4500
Mailing address
Portfolio Services Limited, Inc.14651 Dallas Parkway, Suite 502Dallas, TX 75254

Step-by-step: how to cancel

Step 1 — Gather your documents. You'll want your contract/agreement, the vehicle VIN, your account or loan number, and proof of any triggering event (payoff letter, refinance confirmation, trade-in paperwork, or total-loss settlement).

Step 2 — Complete the cancellation request form. Portfolio processes cancellations via a written request/form. Request it from customer service or by calling (833) 823-4500. Include the required documentation or the request won't be processed.

Step 3 — Submit and keep a paper trail. Mail to: Portfolio Services Limited, Inc., 14651 Dallas Parkway, Suite 502, Dallas, TX 75254. Send by a trackable method and keep a copy of everything.

Final step — Track the refund. Processing typically takes processed within 5 days; refunds mailed to the dealer in 6–8 weeks. Refunds are mailed to the selling dealership; if financed, applied to your loan.Follow up if it doesn't arrive on schedule.

How much will you get back?

Check your contract's free-look window for full-refund eligibility (see your contract's free-look terms). After that, your refund is prorated by unused term.

As a rule of thumb, the prorated math is: (months remaining ÷ total term) × price paid − fees. Refunds are mailed to the selling dealership; if financed, applied to your loan.

Provider-specific tips

  • Print and sign the cancellation form and return it to the dealership where the contract was purchased, and fax a copy to 800-574-5116. Requests are typically processed within 5 days, with refunds/statements mailed to the dealer in 6–8 weeks.
  • For GAP, note that once a GAP benefit has been paid, no further refund is due.
  • The address on real Portfolio-obligated contracts is 14651 Dallas Parkway, Suite 502, Dallas, TX 75254 — in Florida the obligor is named as Portfolio SE, Inc. and in Louisiana as Portfolio Services Limited, Inc., both at that address.
  • (800) 705-4001 reaches Express Systems, Inc., the affiliated administrator that services Portfolio-obligated tire & wheel and prepaid-maintenance contracts. If your contract names Express Systems as administrator, cancel with them at that number rather than here.

What reduces your refund

  • Claims already paid. If a covered repair was approved, that amount is typically subtracted from your refund.
  • Refund method.Pro-rata is consumer-friendly; confirm your contract isn't calculated by the "Rule of 78s," which front-loads cost.

Common questions

Where do I send a Portfolio cancellation?

To the dealership where you bought the contract, or the administrator on your contract. Portfolio customer service is (800) 705-4001.

How long until I get my Portfolio refund?

Requests are processed within about 5 days; refunds are mailed to the dealer within 6–8 weeks.

Refund Auto is an independent service. We are not affiliated with, authorized by, endorsed by, or in any way officially connected to Portfolio. Portfolio and any related names and logos are the property of their respective owners, and are used here only to identify the company whose product you may want to cancel.

Sources: Portfolio contract holders