Can you cancel Protective Asset Protection?
Yes. Protective Asset Protection contracts are cancellable, and what you get back depends on timing: a prorated refund for the unused portion, with a full refund possible during your contract's free-look window. The unused premium is money you're owed — it doesn't belong to the dealer or administrator.
Contact information
- Phone (refund/cancellation questions)
- 800-323-5771
- Mailing address
- ProtectiveP.O. Box 830633Birmingham, AL 35283-0633
Step-by-step: how to cancel
Step 1 — Gather your documents. You'll want your contract/agreement, the vehicle VIN, your account or loan number, and proof of any triggering event (payoff letter, refinance confirmation, trade-in paperwork, or total-loss settlement).
Step 2 — Complete the cancellation request form. Protective Asset Protection processes cancellations via a written request/form. Request it from customer service or by calling 800-323-5771. Include the required documentation or the request won't be processed.
Step 3 — Submit and keep a paper trail. Mail to: Protective, P.O. Box 830633, Birmingham, AL 35283-0633. Send by a trackable method and keep a copy of everything.
Final step — Track the refund. Processing typically takes processed within 5 days; refunds/statements mailed to the dealer in 6–8 weeks. Refunds are mailed to the selling dealership; if financed, applied to your loan principal.Follow up if it doesn't arrive on schedule.
How much will you get back?
Check your contract's free-look window for full-refund eligibility (see your contract's free-look terms). After that, your refund is prorated by unused term.
As a rule of thumb, the prorated math is: (months remaining ÷ total term) × price paid − fees. Refunds are mailed to the selling dealership; if financed, applied to your loan principal.
Provider-specific tips
- Print and complete the cancellation form and return it to the selling dealership. Requests are processed within about 5 days; refunds are then mailed to the dealer in 6–8 weeks.
- For GAP refund questions you can call 800-323-5771; for GAP, once a benefit has been paid no refund is due.
What reduces your refund
- Claims already paid. If a covered repair was approved, that amount is typically subtracted from your refund.
- Refund method.Pro-rata is consumer-friendly; confirm your contract isn't calculated by the "Rule of 78s," which front-loads cost.
Common questions
How do I cancel a Protective Asset Protection contract?
Complete the cancellation form and return it to your selling dealer. Refund questions: 800-323-5771.
Where does my Protective refund go?
It's mailed to the selling dealership and, if financed, applied to your loan principal.
Refund Auto is an independent service. We are not affiliated with, authorized by, endorsed by, or in any way officially connected to Protective Asset Protection. Protective Asset Protection and any related names and logos are the property of their respective owners, and are used here only to identify the company whose product you may want to cancel.